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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

Changing SMTP server from internal to external.  When trying to scan to e-mail, now receiving "Cannot  resolve the SMTP server.  Check the SMTP and DNS server settings with your system administrator or Internet Service Provider"  error. When accessing the HP LaserJet Pro M477 web interface, under Network tab and IPv4 configuration there is no place to manually add DNS server IP.  Where can I add DNS servers?

 

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1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Welcome to the forum.

Click the Networking Tab.

Click on Network Identification.

There you may set the DNS address

Just a electronics enthusiast trying to fix everything.
If this reply was helpful, click on the "yes" below to let others know. 🙂
If i solved your problem, please mark your thread solved:)

View solution in original post

2 REPLIES 2
HP Recommended

Welcome to the forum.

Click the Networking Tab.

Click on Network Identification.

There you may set the DNS address

Just a electronics enthusiast trying to fix everything.
If this reply was helpful, click on the "yes" below to let others know. 🙂
If i solved your problem, please mark your thread solved:)

HP Recommended

That was it, thank you!

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