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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-31-2022 06:14 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi everybody,

I think my HP LaserJet Pro M477fdw needs to change the drum, because there are very light striped areas on the prints! I have done the cleaning procedure a few times, but it doesn’t help! So my idea is a new drum unit! How can I do it, or where can I buy a new drum unit?

Thank you for your help!

Category:
5 people had the same question
2 REPLIES 2

‎08-31-2022 10:51 AM

HP Recommended

Hi,

The imaging drum is integrated within any of the toner cartridges of your printer, it is not a separate part.

 

Please print a Supplies Status Report from its Reports menu, and add a picture of it to better understand the problem.

 

Shlomi



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3 people found this reply helpful
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‎09-01-2022 10:35 AM

HP Recommended

Uhh, yeah, I didn‘t realize that the drum is inside the toner cartridge! Si I just try to change the cartridge and see whar happens! Thank you!

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