HP LaserJet Pro MFP M125-M126 PCLmS no longer scans

[GabrielGlo]

Hi,

I have a problem with HP LaserJet Pro MFP M125-M126 PCLmS. The scanning funcionality from PC no longer works. Printing on the same device works ok. Device is connected by wire network card and it is accessible by IP. OS version is Windows 7 Home Premium x64.

What I tried:

- Uninstall, reboot and fresh install of the current driver available by HP Support web page (not success - driver is installed, printing works but scanning still does not).

-  To install HP Print and Scan Doctor (unsuccessfull - error message says that software is not suitable for this version of OS, what looks like a nonsense - Scan Doctor is for x64 Windows and my OS is x64).

Anybody could help?

Kind Regards 

Gabriel 

[atharva_gp]

@GabrielGlo,

Thank you for reaching out to the HP Support community!

• How is the PC connected? Wired or Wireless?
• Do you have any security software or antivirus installed on your PC?

Let's try these steps:

Step 1: Reboot the PC and the Printer

• Restart the modem/router.
• Turn off the Printer, wait for 60 seconds, turn it back on.
• Reboot the PC
• Try to scan
• If the issue persists, proceed to the next step

Step 2: Run the HP Print and Scan Doctor

HP Print and Scan Doctor is a diagnostic utility that is used to identify printing and scanning issues automatically.

• Download HP Print and Scan Doctor from this link
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Click Fix Scanning and follow the on-screen instructions and complete the diagnostics
• Try to scan again
• If the issue persists, proceed to the next step

Step 3: Perform a clean installation of the printer software

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it
  • If you have the HP LaserJet Pro MFP M125 series click here to download the full feature software
  • If you have the HP LaserJet Pro MFP M125 series click here to download the full feature software
  • Or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try scanning from your PC again and check if you can print.

Let me know what happens.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.