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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro MFP M148dw
Microsoft Windows 10 (32-bit)

The scanner isn't working. We've tried to repair it using the HP print and scan doctor version 5.6.4. It hangs up at the Windows (WIA) Scan step.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @LSSequera ,
Welcome to the HP Support Community!

 

1st check:

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

    • Shell Hardware Detection = ShellHWDetection
    • Print Spooler = Spooler
    • Windows Image Acquisition (WIA) = stisvc

Reboot your computer, Test the scanner, do they have access to the scanner again?

If not, then continue

 

2. restart the entire systems:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

If that doesn't help, here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP LaserJet Pro MFP M125/126 Series Full Software and Drivers 
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the File name: LJPro_MFP_M125-126_full_solution_15311.exe (108.8 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the PC again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

2 REPLIES 2
HP Recommended

Hello @LSSequera ,
Welcome to the HP Support Community!

 

1st check:

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

    • Shell Hardware Detection = ShellHWDetection
    • Print Spooler = Spooler
    • Windows Image Acquisition (WIA) = stisvc

Reboot your computer, Test the scanner, do they have access to the scanner again?

If not, then continue

 

2. restart the entire systems:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

If that doesn't help, here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP LaserJet Pro MFP M125/126 Series Full Software and Drivers 
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the File name: LJPro_MFP_M125-126_full_solution_15311.exe (108.8 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the PC again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Thank you for your help. I had to uninstall the driver and printer from devices. It is working fine now.

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