HP LaserJet Pro MFP M26nw scanning function no longer works.

[yankeebob1954]

This printer is on our school network, All was well until yesterday. It still prints but I get an error that the scanner cannot be contacted. I have uninstalled and reinstalled using the full HP software, changed the static IP address and reinstalled and run the print and scan doctor. The print and scan doctor goes through its routine eventually telling me to contact Customer Care. If I open Paint and try scanning, I get an error that I need to install a scanner. Please help.

Thank you.

Robert

[Irfan_06 · Accepted solution]

Hi @yankeebob1954,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your printer.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Refer to this link for more scanning related issues.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support