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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-01-2024 09:17 AM

HP Recommended
Product: HP LaserJet Pro MFP M26nw
Operating System: Microsoft Windows 11

This printer is on our school network, All was well until yesterday. It still prints but I get an error that the scanner cannot be contacted. I have uninstalled and reinstalled using the full HP software, changed the static IP address and reinstalled and run the print and scan doctor. The print and scan doctor goes through its routine eventually telling me to contact Customer Care. If I open Paint and try scanning, I get an error that I need to install a scanner. Please help.

Thank you.

Robert

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2024 08:07 AM

HP Recommended

Hi @yankeebob1954,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your printer.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Refer to this link for more scanning related issues.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-04-2024 08:07 AM

HP Recommended

Hi @yankeebob1954,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your printer.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Refer to this link for more scanning related issues.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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