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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-21-2020 12:53 AM

HP Recommended
Product: HP LaserJet Pro M428fdn
Operating System: Microsoft Windows 7 (32-bit)

Hello. HP Scan on Windows 7 x86 does not work on the new HP LaserJet Pro MFP M428fdw. It produces a message:
"The scanner could not complete the scan. Make sure that the scan function is enabled on the device. For more information, contact the administrator or the person who set up the device. If scanning is enabled, the problem may have occurred with the scan settings. Check the settings and try again. If the problem is repeated, contact support. " Scan activated. Can anybody help?

2 people had the same question
2 REPLIES 2

‎01-21-2020 01:11 AM

HP Recommended

Enable remote scan in Embedded Web Server and try will it work:

 

In the Embedded Web Server, open the Settings tab, click Security, click Administrator Settings, select the Enable checkbox beside Scan from a Computer or Mobile Device, and then click Apply.



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1 person found this reply helpful
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‎01-21-2020 01:43 AM

HP Recommended

Thanks, all worked well. Another question is how to activate the scan function without connecting to a network; activating a scan through the HP Printer Assistant does not help.

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