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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-31-2022 04:04 PM

HP Recommended
Product: HP LaserJet Pro MFP 4101fdwe Printer
Operating System: Microsoft Windows 11

I recently installed a HP LaserJet Pro MFP4101fdwe replacing HP MFP225dw (no problems scanning with old device - but feeder broke).  I am using Adobe Acrobat to scan to .pdf.  It is set to scan letter size pages.  The first page scans just fine, but subsequent pages are cropped to only include text, e.g., eliminating the blank space of the magins.  This makes the scan useless, as it has changed the size of the paper.  This problem does NOT occur when I use the HP Scan software, so the problem seems to be with Adobe and/or HP TWAIN drivers.  I have tried uninstalling and re-installing the printer.  Adobe, Windows, and the printer firmware are all up-to-date.

 

This problem occurs with TWAIN, but not WIA interface.  However, the WIA interface does not allow full use of the scanner's functionality, e..g, does not allow single pass double sided scanning.

 

Adobe Acrobat Pro Ver 2022.03.20282

Windows 11 Pro, Ver 22H2, Build 22621.963

HP LaserJet Pro MFP4101fdwe (firmware updated), same problem via wireless network or USB

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