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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP LaserJet Pro MFPM225dn scanner is not found using wired network communication by one computer (Win10 and then Win11) but works well with another computer (Win10)

2 REPLIES 2
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Hello, 

Please download and run the HP Print and Scan Doctor from https://support.hp.com/in-en/help/printscandoctor

Regards,
Jabzi

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Thanks  Jabzi for your advice. The "printscandoctor" didn't help me. I overcame the problem by connecting the problematic PC  to the adjacent  printer directly with USB cable. 

Appreciated,

Eliwer

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