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HP Recommended
laserjet pro mfp 4101fdw
Microsoft Windows 11

Digital Fax to email had been working for over a year.  Now the incoming faxes are recevied by the fax, however they are not forwarded to email.  The Fax Log shows the status of these jobs as "Not Saved".  Previously, all other successfull jobs show a status as, "Saved".  See image below.  We are able to use the console and print the faxes that were not emailed.

 

Troubleshooting Steps:

1. Restarted printer

2. Reconfigured the Digital Fax to email.  The test email during the setup sent successfully. 

3. Updated to latest firmware.

 

 

Cod_Tongue_0-1729872285434.png

Any help would be appreciated.

1 REPLY 1
HP Recommended

Update.  

 

Cleariing the Fax Logs allowed Faxes to be delivered to email.

 

Is this by design?  This seems a bit of a bother to have to clear logs to allow Fax to email to function.

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