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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-26-2025 06:39 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Document feeder started to constantly detect that a document is in the ADF ready to be pulled, but even if I put a stack of paper in the feeder it stops one page in saying "The document feeder was not able to pick up the original.". It also says "document loaded" when I boot it up. The only think I can think that messed things up could be I pulled the blue tab out that connects to the scanner motor, however I put it back the way it came out so I'm not sure how that could mess up the scanner.

1 REPLY 1

‎02-26-2025 10:43 AM

HP Recommended

If you pulled it out when the printer was powered up you may have shorted out electronics. It is also very easy to damage the contacts on a ribbon cable.

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