HP M1536dnf Scanner dont work via network

[D_MAN1]

Today our scanner on the HP 1536dnf broken. Print work.
Multifunctional device connected via network. In the Device manager Scanner with error (Code 10).
I tryed update driver, but have code 10 anyway.
In friday scanner is worked.

This situation on a 3 computers (All the computers under manage Windows 7 64 bit)

Please Help.

PS: Sorry for my English.

[D_MAN1]

Computer under manage Windows 8 64 bit does not have this problem.

[Rainbow23]

Hi @D_MAN1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP LaserJet Pro M1536dnf Multifunction Printer wherein the scanner does work via Windows 7 64 bit.

This issue could occur if the drivers are not updated.

Let's go through a few steps to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing any one of the following:

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Driver

Let me know if this works.
 

You have a good day ahead.