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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-08-2022 12:11 PM

HP Recommended

We have a HP M430F we just installed we are trying to use the ADF to copy a legal size sheet and reduce it down 78 percent but it only does part of the pape we have tried everything any ideas how to get this to work. 

1 REPLY 1

‎09-09-2022 05:24 PM

HP Recommended

Reduction/enlargement may not work as straight forward as  you would like. I have previously reported this as a shortfall on similar products and suggested changes but the best you can do right now is create a copy quickset that does the following

 

set original scan size to legal

set destination size as letter

Set the reduce/enlarge to legal to letter setting.

 

Save the above settings as a quickset so users do not have to reinput these settings every time.

 

Copies come out correctly reduced. Keep mind that this is a fixed height to width ratio so the resulting image will have a larger left border. 

 

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