• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-08-2019 06:24 PM

HP Recommended
Product: M477fdw
Operating System: Microsoft Windows 10 (64-bit)

Upgraded from Windows 7 Pro 64bit to Windows 10 64bit.  Now the scanner program won't show text menus... the dropdowns show text...the scan shortcuts work but don't display the text as to what they do.  I have uninstalled the HP Software and downloaded the latest version for Windows 10 but it still has the same issue.  I even dumped HP folders from the AppData folder in hopes and the ProgramData folder to no avail.  Hoping someone can assist me further.  Thank you.

 

Scan Issue.PNG

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2019 11:41 PM

HP Recommended

Hi,

First, ensure the HP Scan application is closed

On your computer browse to C:\HP_Color_LaserJet_Pro_MFP_M477\Setup\Product\Scan_App\Fonts

Click CTRL+A to select all font files

Right-click the files and select Install

 

Now open HP Scan and check for any difference, if the same persists restart your computer and open HP Scan again.

 

Please let me know if that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-08-2019 11:41 PM

HP Recommended

Hi,

First, ensure the HP Scan application is closed

On your computer browse to C:\HP_Color_LaserJet_Pro_MFP_M477\Setup\Product\Scan_App\Fonts

Click CTRL+A to select all font files

Right-click the files and select Install

 

Now open HP Scan and check for any difference, if the same persists restart your computer and open HP Scan again.

 

Please let me know if that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.