HP M479 NETWORK SCANNING ISSUES. WORK WITH FLATBED BUT NOT WITH DOCUMENT FEEDER

[Bakul]

NO NETWORK WHEN USING DOCUMWENT FEEDER SCANNING BUT NETWORK OK WHEN USING FLAT BED.SCANNER. 

[Sneha_01 · Accepted solution]

Hi @Bakul,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a problem with network scanning on your HP M479 printer, where the document feeder isn't working for network scanning while the flatbed scanner works fine. Here’s a detailed guide to troubleshoot and resolve this issue:

1. Verify Network Settings

Check Printer’s Network Connection:

Ensure Network Connection:

• Verify that your HP M479 is properly connected to your network. You can check this from the printer’s control panel:
  • Control Panel: Go to Network or Setup > Network Setup > View Network Status.
  • Ensure that the printer is connected to the correct network.

Check IP Address:

• Make sure the IP address displayed on the printer is correct and matches what is expected for your network.

Check Computer’s Network Connection:

Verify Computer Connection:

• Ensure your computer is connected to the same network as the printer.

Update Network Drivers:

• Ensure your computer’s network drivers are up to date.

2. Update Printer Firmware and Drivers

Update Firmware:

1. Check for Firmware Updates:
   • Visit the HP Support website and search for firmware updates for the HP M479.
   • Download and install any available updates.

Update Drivers:

Download Latest Drivers:

• Download the latest drivers for the HP M479 from the HP Support website.

Reinstall Drivers:

• Uninstall the current drivers from your computer and then reinstall the latest version.

3. Check Scanner Settings

Verify Document Feeder Settings:

Access Scanner Settings:

• On the printer’s control panel, go to Scan > Scan to Network Folder or Scan to PC settings.

Check Feeder Configuration:

• Ensure the document feeder is properly set up in the settings. Sometimes, settings specific to the document feeder need to be configured separately from the flatbed.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support