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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎09-04-2023 07:04 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi

I tried uninstalling, reinstalling the printer. It all completes successfully. In the HP Scan dialog box, when I hit the 'scan' button, the printer responds, it seems to scan, but nothing comes up on the HP Scan dialog box (as it used to, like a tiny picture of what has been just scanned), the whole HP Scan dialog box looks greyed out.

HP Print and Scan Doctor for Windows also says everything is Ok, when no scan comes out.

Printing seems to be ok.

Any help is appreciated!

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