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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-22-2023 03:41 PM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer
Operating System: Microsoft Windows 11

My device is recognized by my desktop and prints fine, however when trying to scan, the device begins the scan process, but the image is never captured or displayed within the app on the screen. I have tried ever scan option available with no success

Category:
1 REPLY 1

‎06-22-2023 04:09 PM

HP Recommended

Hello Miked4536,

 

Could you please let me know if this has worked before? Also does copy work just fine?

I know right now Microsoft newest update have made some issues with scanning says it was completed but no image was ever created.

 

So If you are looking to remove the updates here is the KB numbers you need to remove.
Win OS updates KB5025297 and KB5025221


If you are not willing to remove KB files when I would recommend you to use this workaround for now until MS have found a solution.

Please download this driver: HP Universal Scan Software Software and Driver Downloads | HP® Customer Support 

 

 

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

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