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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-21-2017 05:29 AM

HP Recommended
Product: HP MFP M527
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

We bought new HP MFP M527 printer, and I've tried adjust scann to network folder, but can't see SMB protocol on printer.

I can set scann to network folder only if I enter OUAdmin username and password, but this is not good Idea.

Can you help me, please, to fix this problem?

 

Thanks 🙂

 

3 REPLIES 3

‎03-22-2017 09:06 AM

HP Recommended

Generally login credentials are required to access the shared folder enabled with read/write access (minimum) in share permissions, unless it is a local folder on user computer while doing Web scan or software based scanning.

 

Please share few more details about the method used for scanning and actual requirement with error/issue description so as to understand your query better and to provide support accordingly.

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
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‎09-20-2017 09:36 AM

HP Recommended

Has the Users Guide been helpful?

 

http://h10032.www1.hp.com/ctg/Manual/c04650550.pdf

 

I am an HP employee
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‎10-21-2019 06:46 AM

HP Recommended

Scan to network folder had been configured in the the Printer but suddenly stopped working in one of the user like reception

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