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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-10-2023 05:23 PM

HP Recommended
Product: HP MFP M830 M880
Operating System: Microsoft Windows 10 (64-bit)

For some reason with a HP MFP M830 printer that we have, we need to replace the roller and separation pad.  I ordered a new kit so we can replace the roller and separation pad but for some reason, the shape does look different than the previous separation pad that we had. I am not sure if it is due to use but for some reason, with the separation pad, it will not pick up the paper in the ADF. See the picture below and you will see a noticeable difference between the separation pads. The one on the left is the new separation pad and the one on the right is the old separation pad.

 

If anyone out there has some experience with separation pads, that will be great.

 

Thanks for your help!

 

MicrosoftTeams-image (31).jpg

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1 REPLY 1

‎01-11-2023 12:31 AM

HP Recommended

The replacement ADF kit is genuine HP or not ? The pic isn't clear but the new one looks to me like a knockoff.

Can you swap the rubbers from the new to the old separator to see will the old separator with a new rubber work?




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