HP Office Jet 4652 not recognized under Windows 11

[locococo]

I have been using the HP Office Jet 4652 Windows PC to Windows 11 since 2022 via USB cable.

I use the HP Office Jet 4652 as Scanner only, never use(d) it as printer, therefore the ink cartridges are not installed.

Today, I cannot scan anymore.

If I start the App, DeviceSetup.exe pops-up.

If I follow the instructions, the scanner is not recognized neither via USB nor via WiFi.

HPPrintScanDoctorDeploymentMgr.exe
does not start any more.

a) What is the problem, suddenly?

b) How can I enter the WiFi Settings at the HP Office Jet 4652?
If I start it up, the message of empty ink cartridges  appears, but that did never matter before.

[Raj_05]

Hi @locococo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering issues with scanning on your HP Officejet 4652, and there might be a couple of reasons for the problem. Let's address your concerns.

 

A) Possible Issues.

1. Driver or Software Issue:

   • Ensure that you have the latest drivers and software for your HP OfficeJet 4652 installed on your Windows 11 PC. Visit the official HP support website to download and install the latest drivers for your printer/scanner.

2. Connection Problem:

   • Verify that the USB cable is securely connected between your Windows 11 PC and the HP OfficeJet 4652.
   • If you're trying to use WiFi, ensure that both the PC and the printer are on the same network.

3. Software Conflicts:

   • Check if there have been any recent updates or installations on your PC that might be conflicting with the HP scanning software.

4. Firewall/Antivirus:

   • Sometimes, firewall or antivirus settings may block the communication between the PC and the scanner. Temporarily disable them to see if it resolves the issue.

 

B) WiFi Settings on HP Officejet 4652.

Since you're experiencing issues with both USB and WiFi, it's important to make sure the printer is connected correctly. Here's how you can check and configure WiFi settings on the HP Officejet 4652.

1. Accessing WiFi Settings:

   • On the printer's control panel, navigate to the Setup menu.
   • Look for an option related to Wireless or Network settings. The exact wording might vary.

2. WiFi Setup:

   • Follow the on-screen instructions to set up or configure the WiFi settings.
   • Make sure the printer is connected to the same network as your Windows 11 PC.

3. Reset Network Settings:

   • If there are persistent issues, you might want to reset the network settings on the printer and set up the WiFi connection again.

4. Empty Ink Cartridge Message:

   • While the ink cartridges are not necessary for scanning, some printers might require them for certain functionalities. You may need to acknowledge or bypass the ink cartridge message to access other functions.

 

Additional Tips.

1. HP Print and Scan Doctor:

   • Download and run the latest version of the HP Print and Scan Doctor from the HP support website. This tool can diagnose and resolve many common printing/scanning issues.

2. Reinstallation:

   • If the problem persists, consider uninstalling the printer software and reinstalling it.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[locococo]

"...Accessing WiFi Settings:

On the printer's control panel, navigate to the Setup menu.
Look for an option related to Wireless or Network settings. The exact wording might vary...."

---> Here again my problem:

How can I enter the WiFi Settings at the HP Office Jet 4652?
If I start it up, the message of empty ink cartridges appears, but that did never matter before.