HP Office Jet 6962. Faxing issue

[Peterbiltboy]

I've had my office het 3-4 years now. I love it but today out of no where it won't fax and is saying 

Fax component is damaged and can not perform fax. I have not moved it at all its been stationed in the same place forever so.im not sure whats going on 

[Dragon-Fur]

@Peterbiltboy 

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@Peterbiltboy wrote:

I've had my office het 3-4 years now. I love it but today out of no where it won't fax and is saying 

Fax component is damaged and can not perform fax. I have not moved it at all its been stationed in the same place forever so.im not sure whats going on 

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I can imagine that is distressing.

Physical failure is not something for which there is usually a Community solution.

Consumer grade printers are not meant to be serviced in the field.

How can we help?

All the usual "fax-fixes" are likely things you have tried - there isn't much for component failure, of course.

Troubleshooting > Topic Fax

You could try restarting the printer - full power restart.

For example,

Contributed by HP agent

Partial Excerpt

This issue is either caused due to the scanner mechanism failure or some power related issues. The best way to tackle this issue to perform a power drain and connect the printer directly to the wall outlet.
 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• ➡️Wait for 2-3 minutes, (then) press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle and then try making a copy.

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HP OfficeJet 6962 All-in-One Printer 

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