HP Office Jet Pro 8710 Unable to Copy or Scan

[bubbamizr]

Please Help.  All of a sudden today when I turned on the printer, it does not scan or print.  It makes a terrible noise when comes on and scanner bar rumbles and goes out a little and back real fast.   Unable to scan or make copies as scan bar doesn't work.  The printer states scanner has become damaged and cannot copy or scan.   Any suggestions , or is this a known problem and unable to fix on my own? 

[Jay_G24]

Hi @bubbamizr,

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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