HP Office Jet Pro 9015e, error code b80937ea

[ChemHartford]

After numerous attempts of removing and adding our HP Office Jet Pro 9015e, error code "b80937ea" flashes with each attempt to scan.  Removing power and directly connecting the printer to the CPU produces the same error.  The printing function is working properly. 

[Raj2111]

Hi @ChemHartford 

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,