HP Office JetPro 8715

[Bsalacki]

I keep getting error message, scanner in use, when trying to scan.  Unplugged, rebooted.  What is wrong? 

[Kuroi_Kenshi]

Hi @Bsalacki,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the "Scanner in Use" Error on HP OfficeJet Pro 8715!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Software Conflicts:

• Ensure no other applications are trying to access the scanner simultaneously. Close all other applications and try scanning again.

Restart HP Services:

• Restart HP services on your computer which may be conflicting:
  • Press Windows Key + R, type services.msc, and press Enter.
  • Find services like "HP Printer/Scanner" and "Windows Image Acquisition," right-click on each and select "Restart."

Update Scanner Driver:

• Ensure you have the latest drivers installed for your scanner:
  • Visit HP's support website and search for your printer model to download and install the latest driver and software.
  • Alternatively, update through "Device Manager":
    • Open Device Manager, expand "Imaging devices," right-click on your scanner and select "Update driver."

Check Network and USB connections:

• Verify that all connections are secure if your scanner is networked or connected via USB:
  • Unplug and re-plug the USB or Ethernet cable.
  • Make sure your printer is properly connected to the network (if applicable).

Perform a Power Reset:

• Turn off your printer, unplug it, wait for about a minute, and plug it back in. Turn on the printer and try scanning again.

Reset the Printer:

• Restore the printer to its default settings:
  • Navigate to "Setup" on the printer's control panel.
  • Select "Printer Maintenance," then "Restore Defaults."

Try Different Scan Source:

• Try scanning using HP Smart App if available or any HP provided software that should be installed on your computer.

Check for Firmware Update:

• Ensure your printer’s firmware is up to date, as updates can fix known issues.
  • Check for updates in the printer settings or on the HP support page.

I hope this helps.

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Best regards,