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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-29-2021 10:46 AM

HP Recommended
Product: Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Until the recent HP software update, I was able to scan directly to the computer using the control panel on the computer.  Now when I press "Scan to Computer" I get "No Computer Found" error.   When I run the HP Print and Scan Doctor, it tells me that everything is ok.  This is an important feature for me.  Any help is appreciated!!  

Category:
6 people had the same question
3 REPLIES 3

‎01-03-2022 11:46 AM

HP Recommended

@Jackson00

 

Welcome to the HP support community.

 

I understand that you are unable to scan to computer, I am glad to assist you.

Follow these steps to enable scan to computer, I am glad to assist you.

Enable scanning to a computer (Windows)

  1. Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ...
  2. Go to the Scan section.
  3. Select Manage Scan to Computer.
  4. Click Enable.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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‎01-03-2022 04:04 PM

HP Recommended

Hi Sandy,  Thanks for your reply, but I do not have a HP Printer Assistant on my Windows 10 computer and don't know how to get it.  I have been using HP Smart, which seems to be the standard software install on your HP 8710 webpage.  It does not seem to have a Scan to Computer setting option.  I installed HP Support Assistant, but that didn't do anything.  I am still not able to scan from my printer. Thanks,  Jack

   

 

1 person found this reply helpful
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‎01-07-2022 09:05 AM

HP Recommended

@Jackson00

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

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