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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-02-2021 02:25 PM

HP Recommended
Product: HP Officejet 3830
Operating System: Microsoft Windows 10 (32-bit)

I've been using the HP Officejet 3830 as a printer for the last few years and now I'd like to use the scanner feature but I don't have the software loaded.  Where can I find the scanner software for the HP Officejet 3830 so I can use the scan features.

Category:
2 people had the same question
3 REPLIES 3

‎11-05-2021 05:49 AM

HP Recommended

Hi @Recruitergrl,

 

I'd like to help!

 

I understand you are trying to enable the scan to computer feature.

 

Please install the HP Full-featured driver to enable the Scan to computer Option.

 

Once the download is completed, follow the onscreen instructions to finish the setup.

 

Enable Scan to computer

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 6968.

 

Search Windows for HP > HP OfficeJet Pro 6968> double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer 

 

 

Click on Enable > Check the box at the bottom > Close

 

 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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‎11-09-2021 12:59 PM

HP Recommended

Hello, I appreciate this response and will download the full feature driver and follow your instructions. I apologize for my delayed response. 

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‎11-14-2021 05:08 AM

HP Recommended

That's alright.

 

Let me know how this goes!

 

 

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