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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-26-2019 01:28 PM

HP Recommended
Product: HP1040G3
Operating System: Microsoft Windows 10 (64-bit)

When attempting to scan docs in the feeder, the feeder will suck multiple pages in at the same time.  I've tried slightly staggering my docs to no avail.  Any ideas? 

1 REPLY 1

‎07-29-2019 10:08 AM

HP Recommended

@WendyFromHome, Welcome to HP Support Community!

 

I suggest you perform troubleshooting steps from the document HP DeskJet, OfficeJet 5200 Printers - A 'Paper Jam' Error under the section Clear jammed paper from the automatic document feeder.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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