HP OfficeJet 5230 scan to email problem

[steveo_UK]

Hi

this printer is on the same network as the PC .

We can print wirelessly from a smartphone so the issue doesnt appear to be network/IP replated.

Scan to PC works ok using the HP smart app software installed on the PC.

Scan to email does not work. We have outlook installed on the PC  but when we select scan to email the smart app software hangs and then returns an error that it can't communicate with the email client.

I can't find any configuration/troubleshooting options in the smart app can anyone please suggest a course of action?

thanks

[Dragon-Fur]

@steveo_UK 

Welcome to the HP Community Forum.

How to Scan – HP Document

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Details and Examples...

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HP Smart - Windows

HP Smart - Windows - uses "Share" to send scanned content to one or more email recipients.

Before using HP Smart and "Share" to email,

Add your sender's address to the Windows Mail application.

Example - HP Smart - Windows - Scan Document > Share to Email

HP_Smart_Win_Scan_Document_Share_2

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HP Printer Software

If you have not done so, install the Full Feature Software

Full Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

>>> Ask if you need / want additional instructions to install the printer software.

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

Next,

HP Scan - part of the Feature Printer Software

Options for scan to email:

Email as PDF

Email as JPEG

HP Scan requires that an email client be installed on the computer.

Examples of an Email client software:

Outlook

Thunderbird

Next,

HP Scan > Main menu > Select the options on the main page, including Destination > Send to = Email

Next,

Open More > Destination sub-menu > Set the Destination email client = Outlook

Example - HP Scan - Email as PDF - Menu / Setup > More > Destination

9025_HP_Scan_PDF_to_Email_3

NOTE:  Stuck, stubborn?  If all else fails, try opening your Outlook program -- the Outlook window / menu can be minimized, just open / start the Outlook software and make sure it is generally able to send / receive.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 5230 All-in-One Printer 

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