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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-18-2022 08:46 AM - last edited on ‎10-20-2022 09:14 AM by Retired

HP Recommended
Product: HP OfficeJet 5260 All-in-One Printer
Operating System: macOS 12.0 Monterey

My HP printer has started to disconnect repeatedly between and during document scans. I have tried resetting the printers on my Mac, reinstalling drivers manually, rebooting the printer, and using the HP Scan app alone and in combination with no long-term success. I may be able to finish scanning a single document before the printer throws a scanner error. However, I need a solution soon - this is interrupting my work.

2 REPLIES 2

‎10-18-2022 08:55 AM

HP Recommended

Also, HP Smart Diagnose & Fix isn't working - it returns the error message "Printer Offline Issue Not Fixed" even though the printer is on and showing as connected to WIFI.

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‎11-04-2022 11:45 PM

HP Recommended

Hi @User5639640


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Printer.

  

Please download and install the firmware update on the computer connected to the printer from this web link.


You may also refer to this document to know how to update the firmware.

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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