HP OfficeJet 8600 Password

[veatch]

Can someone help with my error message.  My scaner wont scan .  Error: Username and password is incorrect. "Make sure both user acount and passwore are valid. "  We just changed our router.  Help

[Jeet_singh]

@veatch,

Welcome to the HP Forums 🙂 

I understand your HP OfficeJet 8600 printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:

Let's first try to perform a Reset Network Settings on the printer: 

To reset the printer's network settings:

1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore

Network Defaults, and then select Yes. A message appears stating that the

network defaults have been restored.

2. Touch (right arrow), touch Setup, select Reports, and then select Print

Network Configuration Page to print the network configuration page and verify

that the network settings have been reset.

If the issue persists, then you would need to perform a semi full reset to fix the problem. However, as the steps to perform a semi full reset is confidential and dedicated to your printer. I will be sending you a private message please watch your inbox for more information.

Please let me know if this resolves the issue, or if you require further assistance.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.