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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-13-2020 09:10 AM

HP Recommended
Product: HP OfficeJet Pro 9015

I have a new HP OfficeJet Pro 9015 connected to a Windows 10 laptop via USB cable.   I installed the printer software on the laptop via 123.hp.com.   I cannot scan from the printer (using the screen scan touch button) to the computer.  I get the message screen that I have to configure the computer.  But there is no option in the HP Printer software on the laptop to do this, it says feature disabled.   The HP Scan software on the laptop works fine, and I can initiate a scan from the laptop.  Printing is fine.  The ScanToPCActivationApp is listed in Startup.    I read about needing HP Print Assist but I don't have this app and was not given an option to install it from 123.hp.com.   I expected this to work out of the box.

32 people had the same question
2 REPLIES 2

‎01-13-2020 10:51 AM

HP Recommended

Hello, 

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
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‎01-13-2020 11:13 AM

HP Recommended

Forgot to mention I tried the Print and Scan Doctor.   That did not help.  

4 people found this reply helpful
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