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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP OfficeJet Pro 6960 All-in-One Printer

Hi

I am operating on Sonoma 14 on a Mac and my scanner will no longer communicate with my computer - i get various error messages that either give me along error number or say an error occurred while communicating with scanner. This means i can't currently use the scanner to scan anything. I have reset the printer and reinstalled it, but no joy. Further advice welcome.

 

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