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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-05-2023 03:05 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

My OfficeJet Pro 6978 All-in-One Printer/Fax/Scan/Copy device is no longer able to communicate with my i-Mac computer. It is connected to my local WiFi server, but does not recognize the computer. The HP Utility app in the computer is also unable to recognize the HP printer. I'm not sure why this happened all of a sudden. I have already tried resetting, turning everything off and back on, etc.. Nothing seems to work. Any help would be much appreciated. Thank you. 

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