HP OfficeJet Pro 8020 Scaner

[Stonebridge8020]

Dear Team,

I am having a bad scanner quality with HP OfficeJet Pro 8020. 

I have tried to change brightness,  Contrast, midtone, Exposure: All the quality is alwasy VERY BAD.

Can you help me if there any setup to do?

[praveenbv]

Hi@Stonebridge8020, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps from the document fix

Change the scan settings witHP OfficeJet Pro 8020 Scaner

1. Load the document or photo you want to scan.

2. Search Windows for OfficeJet Pro 8020 Scanner, and then click HP OfficeJet Pro 8020 Scanner to open the software.

3. Click Advanced Scan, and then click Image Scanning or Document Scanning.

4. Adjust the scan settings.

   • Under Image Type, select True Color, Grayscale, or Black & White.

   • Click More Options to make changes to other available scan settings.

   • Under Resolution, click the drop-down menu, and then select a desired resolution.

5. Click Scan.

   The printer scans the document or photo, and a scan preview displays.

6. Use the editing column on the left to make additional edits, such as contrast, rotation, and cropping.

7. Type a file name under Name.

8. Under File Format, click the drop-down list, and then select the desired format, such as JPEG or PDF.

9. Under Save to Location, select a location on your computer to save the file, and then click Save

Change the scan settings with HP Solution Center.

1. Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.

    

2. Search Windows for 'solution center', then click HP Solution Center in the list of results.

   HP Solution Center opens.

3. In HP Solution Center, click Scan Document or Scan Picture to view available scan shortcuts and settings.

4. Click one of the shortcuts that matches the file type and resulting action you want.

5. Change any of the shortcut default settings in the right side of the window, if necessary.

6. Click Advanced Picture Settings or Advanced Document Settings to change any available settings such as quality and resolution.

7. Click Save to file Save Options to change the folder where scans are saved, set scan file names, and select what happens after you save the scan.

8. Click Scan.

   The printer scans the item and a scan preview window opens on the computer.

9. Click the scanned item to make any additional changes, then click Finish to save the scanned file.

If the issue persists, continue to the next step.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Stonebridge8020]

Hi Praveenbv,

Thank you for your response. Unfortunately the problem is still same. I have tried the first option, there is no much changes. The secong option I am not able to download and install HP Solution Center in Windows 10.

Your help still required 

[praveenbv]

Hi@Stonebridge8020,

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Stonebridge8020]

Praveenbv, 

Which device are you refering to when you said it is out of warranty ? 

The Officejet Printer is new less than 3month since I have it. If You are refering to PC yes it's out of warranty but it's not PC who is affecting scan documents quality.