HP OfficeJet Pro 8024 scanner not pulling paper through

[JohnnyBoy5]

Hi. I have a 6 month old HP OfficeJet Pro 8024, used mostly for scanning (but not mega high volumes), and today the scannner feeder stopped pulling paper through. The rubber wheels are not turning. Its shows as  'scan successful' once it's tried, and brings a blank scan onto the HP app. Anybody help with this please?  

[Betty0610]

@JohnnyBoy5

Welcome to the HP Support Community.

Are you able to copy from the feeder? Does this only happen with the scanner feeder?

Clean the plastic and glass strips inside the document feeder with a soft, lint-free cloth sprayed with glass cleaner.

NOTE: 

Some printers ship with a document feeder cleaning cloth. If you have the cloth, load it into the document feeder and start a scan job to clean the scanner mechanism.

1. Turn the printer off, disconnect the power cord, and remove the battery if your printer has one.

2. Depending on your printer model, open any top cover, document feeder tray, and scan document feeder cover.

3. Remove any debris such as bits of paper or paper clips from inside the document feeder.

4. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass and the white strip on the underside of the document feeder until clean, dry, and streak-free.

      CAUTION: 

   To protect the interior printer parts, do not spray the cleaner directly on or into the printer.

5. Completely close any covers and trays that you opened.

6. Reconnect the power cord, reinstall the battery if necessary, then turn on the printer.

7. Load the original document or photo. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

8. To avoid skewing, adjust the guides on the document feeder to remove any gaps next to the edges of the paper and the guide. The paper stack should slide easily into tray and not bind against the guides.

   Try to scan. 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

Let me know if this helps.

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Thanks!

Have a great day!