HP OfficeJet Pro 8025

[SilverLake2]

The problem-faxes will not receive after going into "power saving mode", and it clears out the selections made in fax setup of check marking the boxes for answering machine and voice line.  Our setup consists of a phone/answering machine combination connected to this product that both use the same phone number.  It works perfectly fine until going into power saving mode then the settings have to be entered all over again.  I've checked that its up to date, etc.  Any ideas???

[Kumar0307]

@SilverLake2, Welcome to the HP Support Community!

On the printer screen, go to Setup > Power management > Auto-off > Never

Sleep mode > After 15 mins

Monitor the printer.

If the issue persists, let us assign a static IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

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