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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP OfficeJet Pro 8035 All-in-One Printer

When I attempt to scan a document to email I receive an error message that says: “There was an internal processing error. Please retry or manually check the firmware updates.”  When I checked for firmware updates there were none. 

How can I resolve this issue? (Short of tossing the printer out the window and purchasing a new one).

2 REPLIES 2
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How can I fix this?

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I am getting this same error and have tried everything - cannot resolve.

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