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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-16-2020 02:33 PM

HP Recommended

Yes, All my drivers and printer software are up to date.

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‎10-17-2020 03:31 AM

HP Recommended

@ModUser

 

That is the reason you were referred to HP Technical Support team for further assistance which may require remote assistance and one on one interaction.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎10-27-2020 01:19 PM - edited ‎10-27-2020 01:24 PM

HP Recommended

Finally, the printer automatically downloaded from the net the new October 2020 Firmware, Ver. 001.2042B, which solved the problem.

However, If a user uses Window own Fax and Scan, their Windows 10 may lose/forget the Printer's Scan profiles. To solve this problem, I strongly recommend restarting the printer after the firmware update, uninstalling the printer and its drivers from Windows, restart your PC/laptop. Reinstall the printer drivers, and finally restart your PC/laptop and printer once again.

 

If your printer is not connected to the net, and you need the new latest firmware, you can downloaded at: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8030-all-in-one-printer-series/242... and install it from your PC/Laptop. To install it, make sure your printer is ON and is properly connected to your PC/laptop.

 

Thanks to all who escalated this issue to HP technicians/programmers to be solved.

 

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