HP OfficeJet Pro 8710 won't print, copy, scan

[Mamagroff]

I have done a hard reboot of the printer.  All ink cartridges are full.  It will go through the motions like it is printing, copy, etc. but prodcuces blank sheets of paper.  Please advise.

[Flower_Bud]

@Mamagroff

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer does not print, copy or scan, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

This seems to be a hardware related, although we could try a reset on your printer. 

I'm sending out a Private message with the reset instructions,

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[KrazyToad]

@Mamagroff

It looks like you were interacting with Flower_Bud, but she is out for the day. I'm KrazyToad & I'm at your service. 

Did you try the Semi Full Reset as instructed by Flower_Bud?

I understand through your private message that you are able to make color copies.

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Please try cleaning the Printhead 

• On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

• Swipe up on the display, and then touch Printer Maintenance.

• Touch Clean Printhead, and then touch Continue.

  A test page prints.

  

• Examine the test page.

  • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

      Note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

    You can refer to this Link: https://support.hp.com/nz-en/document/c04961924

Keep me posted how it goes 😀

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