• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-21-2020 06:43 PM

HP Recommended
Product: m9l75a

On 2020-04-21, my wife's fully up-to-date Windows 10 computer stopped having the ability to print (kept bringing up Print to File when trying to print).  After fixing that issue by reinstalling the printer and making sure it is the default, printing works fine, but HP Smart no longer has any clue about how to fax via HP Smart.

 

The only way to send a fax is via the panel on the front of the device.  I used to be able to send a fax via HP Smart, but ever since this printer problem cropped up and was fixed, I can no longer SOFTWARE fax from the HP Smart application.

 

How do I reinstate SOFTWARE fax capabilities to HP Smart?

Tags (1)
1 person had the same question
1 REPLY 1

‎04-25-2020 09:22 AM

HP Recommended

@FredM

 

Welcome to the HP Support Community.

 

Uninstall and reinstall HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.