HP OfficeJet Pro 9010 Series Scanning Issue

[Dave387]

Hi,

I have my pro 9012 connected via wifi and the HP smart app, but whenever i go to scan i get this error message:

"Scanning is currently Unavailable"

I can print from my computer but can not scan, any advice would be great

[Dave387]

All it seems to do now is go offline constanly. I can print from my phone but not my computer

[Kumar0307]

@Dave387, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to scan from the PC. Let us try these steps to resolve this issue:

• Restart the router, the printer, and the PC 
• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Are you using the HP Smart app to scan?

Check for updates or reinstall the app if the issue persists.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

For more info on scanning, refer to - How to scan with an HP printer

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Dave387]

Thanks,

Can i plug the printer into the router and then still use it as a wireless printer and as a network computer? 

[Kumar0307]

@Dave387

No. It can either be connected wirelessly or using an ethernet cable. Not both. When you connect the ethernet cable, it will disable the wireless radio in the printer.

You may connect the printer wirelessly and connect a USB cable simultaneously.

I hope that answers your concern adequately. Let me know! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!