HP OfficeJet Pro 9015c not scanning

[JB1120]

Just bought this printer and installed it.  Connected wirelessly.  Can print but cannot scan.  Computer recognizes it as connected.  Get error code B80937EA.  Have to pull the power plug to get out of this mess.  What am I doing wrong?

[Raj_05]

Hi @JB1120,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're facing a scanning issue with your HP OfficeJet Pro 9015c. The error code B80937EA is specific to HP printers and indicates a problem with the scanning function. Here are some steps you can try to troubleshoot and resolve the issue.

Restart the Printer and Computer:

• Turn off the printer, unplug it from the power source, and wait for about 30 seconds.
• Restart your computer.
• Plug the printer back in and turn it on.
• Check if the issue persists.

Update Drivers:

• Ensure that you have the latest drivers installed for your printer. Visit the HP website, enter your printer model, and download the latest drivers for your operating system.

Check Connection:

• Ensure that the printer and the computer are connected to the same network.
• If the connection is wireless, try using a USB cable to connect the printer directly to the computer and see if scanning works.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the official HP website. This tool can automatically diagnose and resolve common printing and scanning problems.

Firewall/Antivirus Settings:

• Check your firewall and antivirus settings to ensure that they are not blocking the communication between the computer and the printer.

HP Smart App:

• Install the HP Smart app on your computer or mobile device. This app can help you troubleshoot printing and scanning issues and provides additional functionality for managing your printer.

Reinstall the Printer:

• Uninstall the printer software from your computer.
• Reinstall the latest drivers and software from the HP website.

Firmware Update:

• Check if there's a firmware update available for your printer on the HP website. Updating the firmware can sometimes resolve compatibility issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support