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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-20-2024 04:10 PM - edited ‎11-20-2024 04:11 PM

HP Recommended
Product: HP OfficeJet Pro 9730e Wide Format All-in-One Printer

I have been using a HP OfficeJet 4630e (until it failed last week) to scan documents in. The scan was initiated via VBA code  in ms access using windows image acquisition (WIA), I have now replaced the printer with a HP OfficeJet Pro 9730e but the scanner does not appear on the list in WIA, is there either a way to make it appear in the WIA list (do i need an additional or different driver) or is there any other VBA code that can initiate a scan from access?

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1 REPLY 1

‎11-21-2024 10:35 AM - edited ‎11-21-2024 10:36 AM

HP Recommended

All sorted, For information you just need to install the basic scan driver alongside the standard HP install  (HP OfficeJet Pro 9730e Wide Format All-in-One series Software and Driver Downloads | HP® Support)

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