HP Officejet 3830 Scan To Computer not available

[arr29r]

I changed my printer from a wireless connection to a USB connection. The USB is now connected directly to the computer. However, the Scan To Computer icon in the system tray still shows the NET connection. I've tried the Fix and select the USB connection. Opening the HP Scan Shows both the NET and USB connection.

How do I remove the old NET connection listing?

[praveen196]

@arr29r Welcome to HP Community!

I understand that you are unable to scan using USB connectivity.

Please refer the following video and perform the same.

https://www.youtube.com/watch?v=o5hzgGX_G2I

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[arr29r]

Thank you for the reply but this does not answer my question. I didn't ask 'how do I scan?' or state that I was "unable to scan using the USB connectivity". I know how to still scan.

I asked how to remove the NET scanner listing as the scanner was no longer on the Net WiFi connection but was then on the direct to the computer USB connection.

I have put the scanner back on the NET WiFi connection so this has become a non-issue now.

[praveen196]

@arr29r 

I understand your concerns.

Please refer to the below link to HP Print and Scan Doctor – Fix scanning problems.

https://support.hp.com/emea_middle_east-en/topic/printscandoctor-scanning-problems

Have a nice day!!