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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 4500 Wireless All-in-One Printer - G510n
Microsoft Windows 11

I got a new computer, upgraded to Windows 11, and DO NOT have the cd to download the software for my HP Officejet 4500 6510 n-z.   I finally have it printing both wireless and with a USB , but I CANNOT SCAN with it.

 

Is there any place to get a download of the original software/drivers or can somone direct me to how to fix this issue??

 

PLEASE ,  DESPARATE - NEED HELP

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@rocknroll 

Thanks for your return,

Concerning HP Solution Center, go to HP Solution Center doesn't open.

You want to make a shortcut on the Windows desktop of the HP Scan application, do the following:

  1. Please go to the following path:
    • C:\Program Files (x86)\HP\HP Officejet 4500 series\bin
      or
    • C:\Program Files (x86)\HP\HP Officejet 4500 series - G510\bin
  2. Right click on HPScan.exe, then click on Show more options, and then on Create shortcut.

Otherwise, try the HP Smart App.

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

3 REPLIES 3
HP Recommended

@rocknroll 

Hello,

Please use the HP Officejet 4500 All-in-One Printer Series - G510n-z Full Software and Drivers to your printer.
Right-click on OJ_AIO_4500_G510n-z_Full_Win_WW_140_408-4.exe, then on Run as administrator, and then click Yes. Follow the instructions to install your printer.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Recommended

Just tried it and the HP Solution Center DOESN"T WORK but I used another software to scan.

 

Thanks so much for your assistance

HP Recommended

@rocknroll 

Thanks for your return,

Concerning HP Solution Center, go to HP Solution Center doesn't open.

You want to make a shortcut on the Windows desktop of the HP Scan application, do the following:

  1. Please go to the following path:
    • C:\Program Files (x86)\HP\HP Officejet 4500 series\bin
      or
    • C:\Program Files (x86)\HP\HP Officejet 4500 series - G510\bin
  2. Right click on HPScan.exe, then click on Show more options, and then on Create shortcut.

Otherwise, try the HP Smart App.

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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