HP Officejet 4500 G510n-z - Scan to file issues

[Sandielynne]

It appears that my HP Solution Center has stopped working.  I am able to print though, but I cannot communicate with the scanner any longer.    Is there another HP Scan program I can use that will give me access to my scanner for basic scanning needs?  I had this problem a year ago, and someone told me about another program (much older one) that worked just fine.  But since then, my computer was struck by lightning, and I have another computer now.  I have my printer/scanner/copier hooked up and for printing it has been working just fine.  This is the first time I tried scanning, and discovered the HP Solution center was no communicating with the scanner.  So if anyone know of that old basic scanning program, I would appreciate it if they could let me know where to find it.  Thank you.

[Dragon-Fur · Accepted solution]

@Sandielynne 

There is nothing older - there are different scan software / application options that might work for you.

Caveat(s)

• The scanner hardware has to be functional - nothing will help if the printer cannot scan the content
• Whether or not you can open the main print menu in Solution Center, the printer software must remain installed to use at least some of the alternatives

Start with HP Scan (ignore if this option is closed / not working for you)...

Assuming the main printing software is still installed...

Printing from other software might still work (for example, from Word).

The software - except for the startup / main menu - still works.

HP Scan can be called from the bin location.

Start Scan using HP Scan executable

You might be able to simply start HP Scan / Scan using the program executable.

For example:

The old Solution Center Scan software is located in "Digital Imaging"

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

Find and Double-Click on scan File name / executable to start HP Scan

For example:

hpiscnapp.exe 

OR

hpqkygrp.exe

If available,

Right-Click on the executable and Send to > Desktop to create a shortcut.

===========================================================================

What else?

Try / Consider other Scan software / applications...

HP Scan Extended can be a nice addition to your already installed printer software.

If it works (can be installed and is functional in your environment),

HPSE provides some nice features, including Detect content boundary options and More > Destination folder assignment.

HP Scan Extended

• Download-Save-Install

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

• HPSE is a subset an older Full Feature Software suite. 
• HPSE features are very similar to the HP Scan Software released after 2015.
• Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software (full driver).  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start

• HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

What else?

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Paint (mspaint)

Older software – not brilliant – does work for scanning images.

• Open  Paint
• Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Sandielynne]

Hello Dragon-Fur,

And love your handle, BTW!  Thank you so much for all that very valuable in informative information.  I have copied and saved every word of it, and put it in my HP Printer file for future reference.

I did get the scanner working though.  Because in searching around the internet for solutions (I'm impatient, so I went looking at other helpful groups too) and in one of them someone mentioned a stand-alone program called VueScan.  I downloaded the program, it worked just fine, and it communicated with my HP Officejet without any issues at all, right off the bat.  So for now my problem is resolved.  But still, I never expected to have problems to begin with, but I did.  So the information you were so kind and thoughtful to share is something I do not want to lose.  So again, thank you for your time and effort.  And now that I have multiple solutions, I hope I may never need to go searching for answers regarding this issue anyway, ever again.  

With much appreciation,

Sandie

[Dragon-Fur]

@Sandielynne 

You are welcome.

I remember VueScan.  I checked into it years back for someone.  I tried it - seemed very nice.  Benefit >> the software supports a wide variety of platforms - excellent for legacy printers, I think.  After testing, I wanted to save my work.  I found out that (at the time), unless I purchased the software, all my files were splashed with large "VueScan" logos.   Meh.  Moved on.

There are many options - the one you chose is a good one.

Happy Scanning and Printing.

🐉

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Sandielynne]

Hello Dragon-Fur,

You are correct, the VueScan had an "ink mark" across the scan, but since it worked so well, immediately, I purchased the program, saved the installation program to keep it on hand, should I ever need to re-install it, along with my purchase receipt.  It is a pay once, use forever program, so I thought it worth the cost to prevent having issues again. 

I never expected my beautiful HP Envy to be electrocuted through the Modem/Ethernet cord either, but it happened.  Ever since I have battled one issue after another with my HP Printer.  I know it's old and out of date, but it has always worked great, so I don't want to buy a new one if I don't have to.  

Again, thank you for your advice and information.  

Have a good day,

Sandie