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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-24-2021 12:31 PM

HP Recommended
Product: HP Officejet 4500 G510n-z
Operating System: Microsoft Windows 10 (64-bit)

I downloaded all of the drivers available for the HP Officejet 4500 Wireless All-in-One Printer - G510n on the HP website:

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4500-all-in-one-printer-series---g5/39...

 

I am still getting two errors when I turn on the printer:

 

1.) No scan options, refer to device documentation

 

Followed immediately by:

 

2.) Scanner failure. Unable to scan, copy, or send a fax

 

I downloaded the HP Scan Doctor as recommended and  it states: "The full software solution for your product is not installed on this computer." Yet, I have downloaded all of the available items at the above link?

 

Any ideas how I can fix this problem?

Category:
1 person had the same question
1 REPLY 1

‎11-24-2021 12:43 PM

HP Recommended

Hi,

A such would likely occur due to an hardware failure of the scanner.

Let's try Resetting the printer first, then Check the scanner bar functionality first, if the scanner light does not illuminate or move as described, you would need to service or replace the printer:

https://support.hp.com/us-en/document/ish_2281796-2060609-16

 

Shlomi



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