HP Officejet 4500

[YiMu]

I have HP Office Jet 4500 and I try to install "HP Officejet 4500 All-in-One Printer G510g-m Full Feature Software and Driver". But, I got "This computer does not have the necessary USB software support to allow completion of a USB installation" erro.  I extract the setup and delete usebready.exe file, finally i able to install it. Unfortunately, at the end cant add the device and scan documents with.

anyone can guide me?

Regards.

[A4Apollo · Accepted solution]

Hi! @YiMu, Welcome to HP forums.

I understand you have issues installing the printer software on your PC.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

As you mentioned you have issues installing the printer software on your PC.

Try the steps recommended below.

Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

First, unplug the USB cable from the printer & PC if present.
Go to control panel – Programs and features – Select all HP Photosmart printer entries and uninstall them.
Go to control panel – Devices and printers – Select each of the printer entries and then select remove printer / device.
Now press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again go to "run" window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Now restart your computer.
Open the Run window again, type “services.msc” and press ok to get services window.
Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
Repeat the same exercise on “Function Discovery Resource Publication” as well.
Click on http://ftp.hp.com/pub/softlib/software12/COL32500/mp-109548-2/OJ_AIO_4500_G510a-f_NonNet_Full_Win_WW... to install the printer drivers.
Connect the USB cable if needed.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!
Have a great day ahead! 🙂

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