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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-13-2023 03:35 AM

HP Recommended

HP Officejet 5740 does not copy from the glass.    Comes this warning:   

The document feeder failed to take the original.  Load the original into the feeder and try again.   

With the HP program on the PC the scanner and print works.

Is it a settings or driver problem ?

Category:
1 REPLY 1

‎01-13-2023 04:07 AM

HP Recommended

Hi,

From your description it seems more likely as an hardware problem than any specific setting as no setting force the ADF usage other than its sensor or a failure of any such, if the hardware sense an original in the top feeder it will be used and this cannot be changed with any setting.

 

Please try scanning from your computer, but be sure to select Automatic Document Feeder as the Source option and check if the results are successful, I doubt it will from the description of the problem, but just for a confirmation.

 

Next, follow below steps to physically clean the ADF and check if you may see any difference then:

https://support.hp.com/us-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/model/661...

 

Shlomi



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