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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-04-2020 12:15 PM

HP Recommended
Product: hpchromebook

I have been able to print from my HP chrome book.   Now I want to scan.    Went through the YouTube video for set up.   It is asking me for a username and password.   I do not know what it is looking for and I have tried the username and passwords that I have   No luck.   How do I rest so I get get logged in so I can scan

 

Thank you

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1 person had the same question
1 REPLY 1

‎02-06-2020 02:35 PM

HP Recommended

@NanD54,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is asking for a password when you try accessing the EWS page.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

We need to perform a semi-full reset to fix this issue. However, as the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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