HP Officejet 6500 e710. Get unable to communicate with printer error. Minute later it will print.

[Pauls50]

I have a HP Officejet 6500 e710. Half the time I try to print, I get a 30 second pause, then an error message (unable to communicate with printer) and then a minute or two later it will go a head and print. Sometimes it will start printing and pause for a while and then continue. It is kind of like I have a bad cell phone connection and the signal goes in and out but I don't completely loose you.

Can anyone help?

[Raj1788]

@Pauls50

Use HP Print and Scan Doctor for Windows for connectivity issues.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Depending on the problem, click either Fix Printing or Fix Scanning.
5. Test results are displayed with icons:

    A checkmark means your printer passed.

    A wrench means a problem was found and fixed.

    An exclamation mark means a test failed and was skipped.

    An X means the printer has a problem. Follow the instructions to fix it.

6. HP Print and Scan Doctor shortcut is installed on your desktop.

Refer to this link: https://support.hp.com/us-en/topic/printscandoctor for HP Print and Scan Doctor for Windows.

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Keep me posted, how it goes!

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Have a great day!

Cheers:)